Which locations do you deliver to?

Our shipping service is currently limited to addresses within Canada. We do not offer international delivery at the moment.

Is there a shipping fee?

No. Every order placed in Canada ships at no extra cost.

When should I expect my order to arrive?

We usually prepare and hand off orders to the carrier within 1–3 business days. After that, most deliveries reach customers in about 3–7 business days, though remote regions may require additional time.

How do I follow the progress of my shipment?

As soon as your parcel is on its way, we’ll send you an email containing a tracking code. Enter that code on the carrier’s tracking page to monitor the delivery.

What is your policy on returns?

Items can be sent back within 30 days of receiving your package. Returned products must be in unused condition, complete with original packaging and proof of purchase.

How long does a refund take?

After your return arrives and is approved, we generally issue refunds within about 10 days. The exact timing depends on your bank or payment provider.

Who is responsible for return shipping costs?

The cost of sending an item back varies depending on the reason for the return. Reach out to our support team at info@cherievale.com so we can advise you based on your case.

What kinds of products do you sell?

We offer a curated range of men’s apparel, including tees, hoodies, pants, and cold-weather jackets—crafted with comfort, durability, and a clean, classic look in mind.

How can I get help from customer support?

You’re welcome to contact us at info@cherievale.com